Refund Policy

01

Overview

We are committed to ensuring your satisfaction with our services. While we maintain a generally strict refund policy, we offer a risk-free trial period and consider special circumstances for refunds.

02

Trial period

We offer a trial period for new subscribers to evaluate our services:

Access to all standard features during the trial
No credit card required for trial signup
Cancel anytime during the trial with no charges
Contact support to extend your trial if needed

03

Standard policy

After the trial period, the following applies:

All purchases are generally final
Subscription payments are typically non-refundable
API usage fees are non-refundable
Custom development work is non-refundable

04

Special circumstances

We may consider refunds in the following cases:

Documented technical issues preventing service use
Billing errors or duplicate charges
Service unavailability exceeding our SLA
Other legitimate issues evaluated case by case

To request consideration:

Contact our support team with detailed documentation
Include specific dates and instances of the issue
Provide any relevant error messages or screenshots

05

Subscription management

You have control over your subscription:

Cancel anytime through your account dashboard
Cancellation prevents future billing cycles
Access continues until the current period ends
Downgrade and upgrade options are available

06

Service credits

In some cases we may offer service credits:

For service disruptions or technical issues
As compensation for documented problems
To be used against future service fees

07

Contact

For questions about this policy, or to discuss special circumstances: